CUSTOMER SERVICE:


1. PAYMENT METHODS
2. SHIPPING RATES WITHIN USA
3. SHIPPING RATES FOR CANADA
4. SHIPPING RATES OUTSIDE USA
5. RETURN AND EXCHANGE



1. PAYMENT METHODS


We accept money order or credit cards (MasterCard, Visa, American Express, Discover) through Paypal.
Please make sure to enter your exact billing information (first and last name, middle initial, billing address, and credit card number) as it appears on your credit card statement.


2. SHIPPING RATES WITHIN USA

Standard delivery by USPS Priority Service


  • Delivery within 3-5 business days
  • Service on Monday through Friday
  • Shipment confirmation with tracking number provided via email
Order Value Type of Shipping Charge
$.01 - $50.00 USPS Priority 3-5 days $6.00
$50.00 - $100 USPS Priority 3-5 days $12.50

At this time, bubblemui.com does not ship to APO/FPO addresses.


3. SHIPPING RATES FOR CANADA

USPS Global Priority Delivery


  • Delivery within 4-6 business days
  • Service on Monday through Friday
  • Shipment confirmation with tracking number provided via email
Our preferred carrier is USPS. However, Fedex and UPS are used for deliveries of larger order.

Order Value Type of Shipping Charge
$.01 - $50.00 USPS Global Priority (4-7 days) $8.50
$50.00 - $100 USPS Global Priority (4-7 days) $12.50


4. SHIPPING RATES OUTSIDE USA

USPS Global Priority Delivery


  • Delivery within 4-6 business days
  • Service on Monday through Friday
  • Shipment confirmation with tracking number provided via email
Our preferred carrier is USPS. However, Fedex and UPS are used for deliveries of larger order.

Order Value Type of Shipping Charge
$.01 - $50.00 USPS Global Priority (4-7 days) $12.50
$50.00 - $100 USPS Global Priority (4-7 days) $18.00


EXCEPTIONS

For your security, we do not ship to hotels. We apologize for any inconvenience. Please check back with us periodically for any updates regarding our shipping policies.


5. RETURN AND EXCHANGE

7 Days Guarantee

If you are not completely satisfied with your purchase, we are happy to accept your unused merchandise in its original condition within 7 days for a refund or credit (of the product purchase price toward a different product). We allow 7 days from the shipping date for you to make your decision.

Return Authorization

Please email us at sales@bubblemui.com to obtain a Return Authorization form and number.

Returning Your Item

  • Please write the Return Authorization number on the top of your Return Form
  • Write the return reason in the Return Form and include in the package
  • Pack your merchandise in the original shipping box.
  • Insure your package for the full value of the merchandise and return it to us using the delivery service of your choice. For speed and security, we recommend USPS priority mail.
  • Check your e-mail. We will notify you by e-mail once your return has been processed. Please note that your financial institution will likely take approximately 7 business days to reflect this transaction.

Exchanging Your Item

  • Please email us to arrange for an exchange.
  • You will be responsible to pay for the shipping cost of the exchange item
  • Once we receive your item for exchange, we will send your new order by USPS. You will receive an e-mail containing the shipment tracking number when your new order is shipped.

Returning a gift

  • If you are returning a gift, please email our Customer Service. We can either give you a credit towards future purchase or we make a refund on the credit card used by the purchaser.